FAQ

What is a hair system?

We specialize in modern hair systems — a non-surgical hair replacement option designed to look and feel like your own hair. Our stock systems come in standard base sizes and colors, ready to wear without measurements or a custom build.

Will anyone know from the packaging?

No. Everything ships in plain, unmarked packaging with no product description on the outside.

How do I choose a color or base?

Each product page lists base type, size, density, and color options in plain language. We do not offer personalized consultations or fittings, but customer service can answer factual questions about a listed product before you order.

How long does a stock system last?

With normal care, most clients replace a system every 1–6 months depending on base type and lifestyle. Care supplies are available in our store.

Can I return it if the color isn’t right?

No. We cannot accept returns or exchanges because of color, style, fit, or change of mind. Please review the product details and color options carefully before ordering. Approved returns are limited to unused, unopened systems in original sealed packaging, and return shipping is the customer’s responsibility.

Do you offer custom systems, consultations, or fittings?

No. This store carries stock systems only, in standard sizes that don’t require measurements. We do not offer personalized consultations or fitting services.