Refund policy

Choosing a hair system is personal, and we work hard to describe each stock system clearly before purchase. Because these are personal hair-replacement products and Impulz Hair is a small business, returns are limited.

We may accept a return only when the hair system is completely unused, unopened, and still in its original sealed packaging with all tags and protective materials intact. Return authorization is required before sending anything back, and the customer is responsible for return shipping. Items sent without authorization may be refused.

For hygiene and inventory reasons, we cannot accept returns or exchanges for color, style, fit, or change of mind, and we cannot accept any system that has been opened, worn, tried on, cut, dyed, colored, altered, or had adhesive/tape applied. Please review base type, size, density, length, and color carefully before ordering, and contact customer service with factual product questions beforehand.

If you receive the wrong item or an item arrives damaged, contact us within 7 days of delivery so we can arrange the next steps. Approved returns are inspected before a refund is issued to the original payment method.